How to Fix an App Crash
Updated 3 months agoIf your app is crashing, don't worry. Most issues are easy to resolve with a few quick steps. Here’s how we recommend handling it.
Step 1: Force Quit the App
Start by force quitting the app on the device. In many cases, the crash is temporary and a simple restart is enough to get things working again.
Step 2: Check for the Latest Device Software
Make sure the device has the most up-to-date software installed. Here’s how:
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On iPhone or iPad: Go to Settings, tap General, then tap Software Update
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On Android devices: Scroll down to Settings, tap System, then tap System Update
If an update is available, install it and reopen the app to test again.
Step 3: Make Sure Your App is Running on the Latest GrootApps Build
Your app build plays a key role in performance. We recommend checking in with the GrootApps team every quarter to ensure your app is running the latest version.
If you’re seeing repeated crashes, it could be a sign your build needs to be updated. Just message us directly via LiveChat from your dashboard or email us at support@vegacart.io. We’ll take care of the rest.
Heads up: Once we submit a new build, it usually takes 5 to 7 days for Apple and Google Play to approve the update and push it live.