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  3. PERSONALIZE YOUR ORDER & SHIPPING NOTIFICATIONS

PERSONALIZE YOUR ORDER & SHIPPING NOTIFICATIONS

Updated 6 months ago

Inside the Orders and Shipping section, you’ll find 5 key triggers:

  • Order Placed

  • Order Shipped

  • Order Delivered

  • Order Cancelled

  • Order Refunded

For each of these actions, you can:

  • Set a custom title and message

  • Automatically notify users as soon as that event happens

This helps build trust and reduces the number of customer support queries, while making the post-purchase experience smooth and transparent.

 

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